FAQ
Shipping & delivery
How long does it take for my order to be processed and shipped?
All orders are packed and shipped within 2 business days.
Delivery timelines:
Standard shipping: 3-7 business days
Express shipping: 1-3 business days
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it with the tracking number that will be sent to your email.
What is the estimated delivery time for my order?
Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery range at checkout.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
Returns
Can I return an item from my order?
We understand that sometimes a product may not meet your expectations. We accept returns within 14 days of receipt. Please contact us to initiate a return!
Do I have to pay for shipping when returning an item?
In most cases, you'll be responsible for the shipping cost when returning a product.
How long does it take to receive a refund after a return has been processed?
Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.
Can I return an item that was purchased with a promotion or discount code?
As long as the item wasn't indicated as final sale at checkout, then you can return an item that was purchased with a promotion or discount code.